Refund and Fraud Policy

Policy Overview
At grokaivideo.app ("the Service"), we provide instant-access Grok AI Video Generator services — including Grok AI Image to Video, Grok Imagine Video, and Grok Automation workflows. This policy outlines our billing practices for AI generation credits, credit pack rules, refund eligibility, service delivery terms, and fraud prevention measures to ensure transparency and a secure experience for all creators.

1. Payment and Fees

The Grok AI Video Generator on grokaivideo.app operates on a credit-based model. When purchasing AI generation credit packs, you must provide accurate and authorized payment information.

By purchasing credits, you authorize grokaivideo.app and our payment partner (Stripe) to charge your payment method for the one-time credit pack purchase. There are no recurring subscriptions — all credit packs are one-time purchases with specified validity periods.

Billing disputes must be reported within sixty (60) days of the transaction. Pricing for Grok AI Video Generator credit packs may be updated periodically, and changes will be communicated in advance through email or in-app notices.

Stripe processing fees are non-refundable under all circumstances, including refunded or canceled transactions.

You are responsible for any applicable taxes related to your credit purchases. Prices may vary based on region, currency conversion, or local regulations.

2. AI Generation Credit Management

Grok AI Video Generator credits are delivered instantly upon purchase and are valid for the period specified in your credit pack:

  • Free Trial (Grok AI Free Starter): 1 month validity — 10 credits
  • Creator Starter: 1 month validity — 180 credits
  • Pro Creator: 2 months validity — 800 credits
  • Studio Pack: 3 months validity — 2,800 credits
  • Enterprise plans: 1–6 months validity — 16,200 to 94,500 credits

Credits expire at the end of their validity period and cannot be extended or refunded after expiration.

Account sharing, automated scripts, or unauthorized API usage outside of Grok Automation enterprise plans may result in account suspension without refund.

Credits are consumed based on generation complexity — Grok AI Image to Video, Grok Imagine Video, high-resolution rendering, HDR output, and Grok Automation batch jobs consume more credits per operation.

3. Refund Policy

The Grok AI Video Generator delivers AI generation credits and platform access instantly upon purchase. We offer free trial credits (Grok AI Free) so users can evaluate the platform before committing to a paid plan.



3.1 Service Delivery
Once Grok AI Video Generator credits are issued to your account or features are unlocked, the service is considered delivered and fulfilled, regardless of whether the credits have been used.



3.2 Refunds may be issued in the following cases:
  • Duplicate payments (accidental repeat transactions)
  • Confirmed unauthorized charges (after identity verification)
  • Verified technical failures preventing access to the Grok AI Video Generator


3.3 Non-refundable situations:
  • Credits that have been used for Grok AI Video Generator, Grok AI Image to Video, Grok Imagine Video, or Grok Automation outputs
  • Stripe processing fees (non-refundable by Stripe)
  • Content policy violations resulting in account suspension
  • Proven fraudulent activity or abuse of systems
  • Credits that have expired due to validity period completion
  • Change of mind after credits have been issued


3.4 Refund Process:

To request a refund, contact us at [email protected] with your purchase details and a description of the issue. Approved refunds are issued only to the original payment method. Processing times vary by bank (typically 5–10 business days).

Please contact our support team before initiating a dispute with your bank. Filing a chargeback without first attempting resolution may result in delayed processing or account restrictions.

Filing false or abusive refund requests may result in suspension, termination, or liability for related fees and losses.

4. Chargeback & Dispute Policy

If a dispute is filed after a refund has already been issued, the user may be responsible for any associated dispute fees charged by the payment processor.

Users who repeatedly initiate chargebacks against grokaivideo.app purchases, or who misuse the dispute system, may have their accounts suspended or permanently banned from the Grok AI Video Generator and all associated services.

We reserve the right to deny future service to accounts involved in chargeback abuse.

We encourage all users to contact us directly at [email protected] before initiating any payment dispute.

5. Security and Fraud Prevention

We maintain strict fraud prevention and security protocols for the Grok AI Video Generator platform, including:

  • Industry-standard encryption for all data transmission and AI generation requests
  • User identity and payment verification processes
  • Secure payment processing through Stripe
  • Machine-learning fraud detection systems
  • Continuous security monitoring and infrastructure enhancements

Accounts involved in fraudulent behavior — including use of stolen payment methods, unauthorized API access, credit farming, or abuse of Grok Automation systems — may be suspended or terminated immediately. We may report suspicious activity to relevant authorities.

Users must provide accurate information and comply with our Terms of Service and applicable laws when using grokaivideo.app.

6. Policy Updates

This policy may be updated periodically to reflect changes in Grok AI Video Generator features, credit systems, Grok Automation capabilities, or legal requirements. Updates take effect immediately upon publication on grokaivideo.app.

For questions regarding this policy, please contact our support team at [email protected].

This policy operates alongside applicable consumer protection laws and does not limit your statutory rights.